top of page

Terms and Conditions

​

Last updated: [03/12/2024]

​

Welcome to Golfbox! These Terms and Conditions ("Terms") govern your use of our services, facilities, and website. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

​

1. Introduction

​

1.1 Golfbox ("we," "our," or "us") operates golf simulator venues in Bristol and Bath, offering memberships, corporate events, and individual bookings.
1.2 Contact us at hello@golf-box.co.uk or 07964552240 for inquiries.

​

2. Definitions

​

  • "Customer": Any individual or company using Golfbox services.

  • "Membership": Subscription plans offered by Golfbox, including all different tiers.

  • "Booking": A reservation made to use our golf simulators or facilities.

  • "Access Code": A unique, time-sensitive code provided to customers for venue entry.

​

3. Booking and Payment

​

3.1 Booking Process

  • All bookings must be made through our website at www.golf-box.co.uk

  • For private events booking may be taken over the phone with a deposit required and full payment being made 7 days prior to the event.

  • Bookings are subject to availability.

3.2 Payment

  • Payments must be completed at the time of booking.

  • We accept major credit/debit cards and other payment methods specified on our website.

3.3 Cancellation and Refund Policy

  • Cancellations made at least 48 hours before the booking will receive a full refund.

  • Cancellations within 48 hours of the booking are non-refundable.

  • In case of technical issues or venue closures, we will offer rescheduling or refunds.

3.4 Peak and Off-Peak Times

  • Pricing may vary depending on peak and off-peak hours.

  • Peak times: Week days - 5pm till 10pm. Saturday - 10am till 6pm. Sunday 10am till 3pm. Off-peak times: all other opening hours (depending on venue opening times)

3.5 Peak and Off-Peak Times

  • Maximum of 4 people per bay booked. Additional non players are not allowed into the venue.

4. Membership Terms, Minimum Commitment and Termination

4.1 Memberships are available in different tiers with varying benefits.
4.2 Members must adhere to booking policies, including advance notice for cancellations.
4.3 Memberships are non-transferable.
4.4 Monthly or annual subscriptions auto-renew unless canceled at least seven days before the renewal date.
4.5 No refunds are provided for unused membership benefits. 

4.1 All memberships have a minimum commitment period of three months.

4.2 You may cancel your membership at any time after the minimum commitment period. Cancellation will take effect at the end of your current billing cycle.

4.3 To cancel your membership, you must:

  • Submit a cancellation request via your online account, or

  • Contact us in writing.

4.4 Cancellations made during the minimum commitment period are not eligible for a refund.

​

 

5. Access and Venue Use

​

5.1 BRISTOL ONLY - Customers will receive a unique access code for venue entry. This code is valid only for the booked time slot.

5.2 Customers must leave the room tidy for the next customers. If the room is left in a bad way we reserve the right to deny future booking requests 


5.3 Customers must vacate the simulator promptly at the end of their session. Overstays may incur additional charges.
5.4 Children under 16 must be supervised by an adult.
5.5 Customers are responsible for any damage caused to equipment or facilities.

​

6. Corporate Events

​

6.1 A deposit of £100 is required for corporate bookings.
6.2 Deposits are refundable for cancellations made at least 2 weeks before the event.

​

7. Liability and Disclaimer

​

7.1 Customers use Golfbox facilities at their own risk. We are not liable for injuries or damages resulting from the use of our facilities.
7.2 Simulator data is for entertainment purposes only and should not be used for professional assessments.
7.3 We are not responsible for loss, theft, or damage to personal belongings.

7.4 Only one player is permitted to be in the hitting area at any one point

​

8. Privacy Policy

​

8.1 Please refer to our Privacy Policy at (LINK) for details on how we collect, use, and protect your personal information.

​

9. Prohibited Activities

​

9.1 Customers must not engage in:

  • Vandalism or misuse of equipment.

  • Illegal or unsafe behavior.

  • Harassment or disturbance to other customers.

  • No alcohol is permitted on site unless for a private hire.

​

10. Equipment

​

10.1 Golfbox provides complimentary golf club hire for all customers during their booked simulator sessions.

10.2 Customers are required to return the clubs in the same condition as they were provided. Any damage or loss of clubs may result in charges for repair or replacement.

10.3 Club hire is subject to availability, and specific club types or brands cannot be guaranteed.

10.4 All clubs, balls and tees must be returned to their allocated racks within the bay at the end of your session

 

11. CCTV Monitoring

​

11.1 Golfbox venues are equipped with CCTV cameras for the safety and security of our customers, staff, and property.

11.2 By using our facilities, customers consent to being recorded while on the premises.

11.3 CCTV footage will be used solely for security purposes and may be shared with law enforcement or other authorised parties if necessary.

11.4 Footage is retained for a limited period, as specified in our Privacy Policy, and will be securely deleted thereafter unless required for legal purposes.

 

12. Changes to Terms

​

12.1 Golfbox reserves the right to amend these Terms at any time.
12.2 Customers will be notified of significant changes via email or on our website.

​

13. Governing Law

​

13.1 These Terms are governed by the laws of England. Any disputes will be resolved under these laws.

​

14. Contact Information

​

For questions or concerns, contact us at:

  • Email: hello@golf-box.co,uk

  • Phone: 01225 258912

  • Address: GolfBox, Unit 3 Kiln House, 14 St Thomas Street, Bristol, BS1 6WL

​

​

bottom of page