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Privacy Policy

Last Updated: March 2026
 

Golfbox ("we," "our," or "us") is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, services, and facilities.
 

1. Information We Collect
 

1.1 Personal Information

We collect personal details such as your name, email address, phone number, and payment information when you:

  • Make a booking

  • Sign up for a membership

  • Contact us for support

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1.2 Non-Personal Information

This includes data such as browser type, device information, IP address, and website usage patterns.

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1.3 CCTV Footage

Our venues are monitored by CCTV for security purposes. Footage may capture your image while on the premises.

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2. How We Use Your Information

We use your personal data to:

  • Process bookings, memberships, and payments

  • Communicate with you regarding bookings or enquiries

  • Provide customer support

  • Maintain the safety and security of our premises

  • Improve our website, services, and user experience

  • Comply with legal obligations

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3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure our website functions correctly

  • Analyse website traffic and user behaviour

  • Support advertising and marketing गतिविधies

Cookies may collect information such as your IP address, browsing behaviour, and device details.

You can manage your cookie preferences through our cookie banner.

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4. Advertising & Data Usage

We use third-party services, including Google, to display advertising and measure performance.

These services may use cookies and mobile advertising identifiers to collect information about your interactions with our website and other websites.

This means your data may be used for:

  • Ads personalisation (showing you relevant ads)

  • Non-personalised advertising

  • Conversion tracking and performance measurement

  • Analytics and insights

For more information about how Google uses personal data, please visit:
https://business.safety.google/privacy/

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5. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract – to fulfil bookings and provide our services

  • Consent – for marketing and certain cookies

  • Legitimate interests – to improve our services and prevent fraud

  • Legal obligation – where required by law

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6. How We Protect Your Information

  • We implement appropriate security measures to protect your personal data from unauthorised access, disclosure, or loss

  • Payment information is encrypted and processed securely via third-party providers

  • CCTV footage is stored securely and accessed only when necessary

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7. Sharing Your Information

  • We do not sell or rent your personal information

  • We may share your data with trusted third parties, including:

    • Payment processors

    • Booking and website platforms (e.g. Wix)

    • Analytics and advertising providers (e.g. Google)

  • CCTV footage may be shared with law enforcement if required by law

All third parties are required to handle your data securely and in accordance with data protection laws.

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8. Retention of Information

  • Personal data is retained only as long as necessary to fulfil the purposes outlined in this policy

  • CCTV footage is typically retained for 30 days unless required for legal or security purposes

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9. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Opt out of marketing communications

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: hello@golf-box.co.uk

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10. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

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12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

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Golfbox
Email: hello@golf-box.co.uk
Phone: 01225 258912
Address: Golfbox, Unit 3 Kiln House, 14 St Thomas Street, Bristol, BS1 6WL

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